Why the need for a falls prevention service?

  • Around 1 in 3 adults over 65 who live at home will have at least 1 fall a year, and about half of these will have more frequent falls
  • Older adults are more susceptible to falls and are especially vulnerable if they also have a long-term condition
  • Other factors can increase the risk of fall including frailty and impairments in vision, mobility, cognition or balance

The solution

Our home monitoring falls prevention service aims to reduce the risk of falls. Healthcare professionals are able to monitor their patient’s risk of falls using health indicators such as strength, balance and completion of home exercise plans.

The falls prevention pathway is simple to use for both the healthcare professional and the patient. Our service involves the patient receiving an automated phone call, where they are asked a few simple questions based around whether or not they have had any falls, how they feel about their balance and how they are getting on with their home exercise plan. The patient indicates their response using their telephone keypad. The frequency of the calls and the questions asked can be tailored for each patient. If the patient fails to respond, a health professional is alerted so contact can be made.

The data that the patient provides is shared with their care team, where clinicians will be made aware of any changes in their patient’s status. It’s this integration which is achieved through Health Call’s digital health platform that makes our falls prevention service so unique. The falls prevention pathway, much like all our services, is designed by practising NHS clinicians, meaning that our services are meeting the needs of patients and the NHS.

The benefits

  • Improved decision making – Healthcare professionals have access to a continuum of data recorded by their patients around their falls, home exercise plan completion and balance. Analysing this data can help to identify cause and effect, and better inform decisions around their future care pathways.
  • Improved patient experience – With the support of a healthcare professional and the reassurance that their health is being closely monitored, patients are able to provide data from the comfort and convenience of their own homes. They can also become empowered to ensure that they are completing their home exercise plan and improving their health outcomes.
  • Improved efficiency – Using this digitally-enabled care pathway means that there is a reduced need for regular appointments. This means healthcare professionals have an increased capacity, and can, therefore, focus their attention on the most complex cases. In turn, this leads to improved cost efficiency.


Falls Prevention Leaflet

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