The challenge

Newcastle upon Tyne Hospitals NHS Foundation Trust is amongst the first in the North East and North Cumbria to receive the COVID-19 vaccination. The trust employs 14,000 staff across Newcastle upon Tyne. The development and roll out of the vaccination have been at pace, which meant Health Call had just a few weeks to develop the booking app.


Leaflet – COVID Staff Vaccine Booking App

The solution

A simple form captures the staff member’s demographic information and gives them appointment options. Staff self register on the system.

How does it work?

The booking app link is sent to staff by their employer. The staff member can then select the most convenient time for their two appointments which need to be spaced 3-12 weeks apart. The app will also send reminders and gives the opportunity to cancel or amend the appointment.

The system records whether the staff member attends the appointment and can take them back into booking an alternative time. It doesn’t capture any clinical information and the eligibility for testing is done by the professional administering the vaccination.

What are the benefits of the COVID Staff Vaccination Booking app?

  • Both appointments are booked at the initial request which is vital as individuals are only protected once they receive both vaccinations.
  • The appointment time can be amended by the individual and reminders are sent in advance to reduce the possibility of appointments not being attended.
  • It provides the employer with the data around who has and hasn’t attended their vaccinations.
  • It provides reasons why vaccinations might not have been administered, such as them not being clinically eligible.


Leaflet – COVID Staff Vaccine Booking App