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Health Call has developed three new clinical pathways for Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

It is Health Call’s first mental health product range. CNTW is one of the largest mental health trusts in England and provides care for mental health, learning disability and neurological care across a large geographical footprint.

The Trust is one of 7 Mental Health Trusts named as a Global Digital Exemplar (GDE) and has been at the forefront of digital transformation in mental health.

The three pathways are:

  • Glasgow Anti-psychotic Side Effect Scale (GASS)
  • Staying Well Plan
  • Thought Diary

The pathways were developed by Health Call as part of our professional services offer. This is where we take over the responsibility for the design and development of the pathway on behalf of the trust. This helped free up capacity in the trust’s digital team rather than them doing this in-house.

Glasgow Antipsychotic Side-Effect Scale (GASS)

This allows clinicians to collect data on medication side effects. Clinicians can access the patient feedback and are automatically notified if any responses are outside of a set criteria – helping to ensure high standards of patient safety.

Staying Well Plan

The Staying Well Plan is for patients to capture their progress following discharge from the trust. They can return to their record at any time so they can reflect on their progress and insights during their time in care.

Thought Diary

The Thought Diary allows clinicians to access patient reflections on their experiences prior to appointments. Patients can also access their diary submissions so they can review. The electronic solutions will give services and their service users an additional choice in how data completed and collected.

Caroline Coulson, business analyst at Health Call who worked on the project said: “It was really interesting getting to work with CNTW staff. We have previously focused on acute and primary care products, so this really did have a different feel. The first patients have been enrolled on the service and we now plan to iterate and improve the services.”

Nicola Orkney, project manager at the trust said: “We are excited to trial these pathways digitally and to see how it will develop in the future.

“This is about supporting patients and offering a digital alternative to the paper process. We will be able to offer our patients a choice that suits them. We have the first patients and clinicians reviewing using the new digital pathways and our plan is to develop the service as we gather patient and clinician feedback.”

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