Health Call is a collaboration between six NHS Foundation Trusts in the North East of England. The Trusts include County Durham and Darlington NHS Foundation Trust, Gateshead Health NHS Foundation Trust, Newcastle Hospitals NHS Foundation Trust, North Tees and Hartlepool Hospitals NHS Foundation Trust, Northumbria Healthcare NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust.
Health Call is a vehicle for redefining best practice, recognising specialities and accessing the diversity of care expertise in the North East, a population area of over three million people.
Developed by the North East for the North East, Health Call enables professionals in the region to implement digital care at scale. Health Call supports NHS organisations to design, develop and implement digital health services at speed, with content also made available to the other organisations in the UK.
Electronic referrals for those who need urgent care
The Digital Care Home service from Health Call allows care home staff to refer patients details to clinical teams using a secure portal, such as a website or app. Using the SBAR (situation, background, assessment and recommendation) Tool, staff are able to provide clinical observations such as blood pressure, oxygen saturation and provide details of their concerns. The system calculates the NEWS2 score based on the information provided.