How undernutrition is putting pressure on NHS services

3 million people in the UK are at risk of undernutrition at any one time (Russell & Elia 2009)

41% of residents admitted to care homes are at risk of undernutrition (Russell & Elia 2012)

Undernutrition costs the NHS in excess of £13 billion per year (Russell & Elia 2009)

 

The solution? A digitally enabled care pathway enabling health professionals to treat patients at scale

Our award winning Health Call undernutrition programme aims to improve the well-being of patients who are at risk of undernutrition or who are already undernourished.

Our simple to use digital technology enables health care professionals to monitor a patient’s weight, appetite and compliance with prescribed oral nutritional supplements. The Health Call undernutrition programme reduces the need for home visits and routine outpatient appointments whilst supporting the patient and their carer to be more involved in their own nutritional health.

The patient can be contacted through a landline or mobile telephone where they’ll be asked questions around their current eating habits and to record their weight. The service uses simple technology meaning the service can be used by everyone.

Our technology assesses the patient’s behaviour and BMI and if readings are outside of the pre-determined parameters, a healthcare professional is alerted and contact is made with the patient to make changes to their diet.

Through our digital technology we’ve been able to help practices and care homes manage undernutrition at scale. Identifying those that need treatment early on and managing patients throughout their journey has resulted in improved patient well-being, whilst increasing capacity and providing cost savings for services.

The undernutrition service is in place in over 80 care homes across the North East, providing vital support to care home workers and the local dietetics teams. Using a secure web portal, the resident’s weight, appetite levels and how they’re managing with their supplements is recorded onto the portal and the data is sent to the nutrition and dietetics team where the results are assessed.

Identifying those that need treatment early on and managing patients throughout their journey has resulted in improved patient well-being, whilst increasing capacity and providing cost savings for services.

The benefits

Improved decision making

Patient readings flow straight into clinical hosted applications such as EMIS Web and SystmOne meaning healthcare professionals have access to real-time patient data. Accurate data means better decisions can be made around every patient.

Improved patient satisfaction with Healthcall

Improved patient experience

NHS Health Call Undernutrition supports patients to understand and manage their own nutritional health meaning patients reported feeling better cared for and supported.

Cost savings with Healthcall

Cost savings

Regular monitoring of patients means health professionals can respond to a patient’s progress in a more timely manner leading to a reduction in ineffective or inappropriate prescribing of oral nutritional supplements.

NHS Health Call improve efficiency

Improved efficiency

Reducing the need for routine patient visits relieves pressures on healthcare professionals and means resource can be distributed more effectively. Essentially, increasing capacity means more patients can be treated with the same resources.

Want to know more around how digital health can benefit you? Browse our resources to help you gain more understanding into our digital health offering

Health Call undernutrition service brochure

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