View our FAQs ^

Have an enquiry?
Feel free to send us a message

Get in touch with NHS Health Call

Health Call

County Durham and Darlington NHS Foundation Trust

Centre for Health

Whitehouse Business Park

Peterlee

County Durham

SR8 2RU

Follow us on Twitter at

https://twitter.com/nhshealthcall

Can we answer some of your questions?

Healthcare Professionals

What is the NHS Health Call Undernutrition Service?

The NHS Health Call Undernutrition Service enables a healthcare professional to monitor a patient’s nutritional health remotely, without the need for routine appointments. The service uses simple technology which is easy to use for both the healthcare professional and the patient.

What is the NHS Health Call INR self-testing service?

The NHS Health Call INR self-monitoring service enables a patient to self-test their INR at home, with the use of a Roche self-testing device and simple telephone technology.

How does patient data flow into clinical systems?

Patient readings inputted into the telephone keypad flow straight into the Inhealthcare digital health platform. This platform is integrated into clinical systems including EMIS WEB and SystmOne. This integration means patient readings can flow straight into the patient record with just one click.

Patients

What is digital health?

Digital health is the process of using technology to improve the way in which healthcare is delivered. As the popularity of modern communication methods continues to grow, so has the concept of digital healthcare, also known as mhealth or ehealth. Nowadays, expectations of how healthcare should be delivered are changing. Patients increasingly go online for health information and advice and they self-diagnose, often instead of going to see a GP.

Over the last few years, technology companies have started to answer patient demand. This can be seen by the influx of digital health apps which have taken the market by storm. Digital health companies have taken great strides in providing technology to tackle a range of health conditions.

 

What are the benefits of digital health?

Digital health enables patients to manage their health with digital supervision from their doctors. This can dramatically improve a patient’s quality of life because it gives them the freedom and flexibility to manage their condition from the comfort of their own home. Clinicians are able to watch over patients without the need to attend clinics or surgery appointments, unless there is cause for concern. The main benefits of digital health include:

  • Appointments are reduced
  • It enables patients to understand their condition in more detail
  • Many tools nowadays are simple to use for both the patient and clinician
  • Clinicians are able to react to changes in treatment
  • Patients can take their reading at a time that suits them, not within surgery hours

What is telehealth?

Telehealth is the process of enabling patients to monitor their health from home with the use of remote monitoring devices.

Recently with the advances in technology, telehealth has taken a new direction to that of digital health. Digital health, often referred to as mobile or mhealth uses improved technology to help those manage their health from home.

What are the benefits of telehealth?

Telehealth improves patient care and enables patients to manage their condition more freely. It also allows patients to gain more understanding into their condition, empowering them to take increased control of their health. Telehealth can also create more cost effective and efficient care pathways because routine appointments are reduced.

What is undernutrition?

Undernutrition is often associated with third world countries however undernutrition in the UK is a widespread problem which affects an estimated 3 million adults. Undernutrition can occur when a person isn’t getting enough nutrients into their diet. Lack of nutritients can result in a poor immune system which can make someone more susceptible to illnesses.

What is the NHS Health Call Undernutrition Service?

The NHS Health Call Undernutrition Service enables you and a healthcare clinician to monitor your nutritional health. The service allows you to be involved in managing your own nutritional health which may include taking nutritional supplements. Lack of nutritients can result in a poor immune system.

How will the NHS Health Call Undernutrition service enhance my care?

On the NHS Health Call Undernutrition Service you will be supported by a healthcare clinician. This means you will be monitored regularly to make sure you are benefiting from the dietary advice and any nutritional supplements that have been recommended for you. If any concerns are highlighted, you will be contacted by your clinician who will provide you with the support and advice you need. You be also be provided with contact details of your clinician should you need them.

How does the NHS Health Call Undernutrition service work?

You and your clinician will arrange a convenient day and time for your automated telephone call. You will receive a call every week at the same time. If you need to change the date and time you can do so by calling your clinician. You should weigh yourself no more than 24 hours before the automated phone call is due. When you receive the phone call, follow the instructions and enter your weight when prompted. You will also be asked questions around your general health, supplement intake and appetite.

What questions will I be asked on the NHS Health Call Undernutrition service and when should I weigh myself?

The questions you will be asked are:

  • What is your weight?
  • How would you describe your eating?
  • How are you managing with your nutritional supplements?

You should make sure you weigh yourself no more than 24 hours before you scheduled call.

What will happen if I forget to weigh myself?

If you have not been able to weigh yourself, you’ll be asked to do so and you’ll receive another call within 30 minutes.

What will happen if I miss the scheduled call?

Don’t worry if you miss the call. The call will retry you a further 3 times at half hour intervals.

What is the NHS Health Call INR self-monitoring service?

The NHS Health Call INR self-testing service is designed to help patients manage their INR from home, reducing the need to travel to the warfarin clinic. With our digital health technology, a patient can take their blood test at home and submit the readings weekly. If any readings are irregular, a clinician will get in contact immediately.

What is involved in the NHS Health Call INR self-monitoring service?

You will receive full training on how to test your blood using the digital health self-monitoring devices. You will arrange with your clinician for an automated phone call on the same day and time each week. The phone call will ask you a few questions around your general health and well-being and will ask you to submit your reading. Your readings will be checked by the warfarin clinic nurse who will then decide your next dosage which will be communicated to you by another automated phone call.

When will the scheduled call take place?

You will need to be available for 2 calls. The first call will collect your blood results and the second one will ask you a few questions around your warfarin dosage. A convenient data and time will be arranged with your clinician .

Don’t worry if you miss the call. The call will retry you a further 3 times at half hour intervals. An alert will be sent to the warfarin clinic if they are unable to make contact with you.

What are the benefits of the INR self-monitoring programme?

The programme enables home testing which means you won’t have to travel to the hospital clinic. Your results will still be reviewed by your clinician and you will still be able to contact them via telephone. You will be able to take your device with you to work, or when you go on holiday just as long as you have a phone with you. The service is designed to make the lives of those on warfarin easier.