Health Call. The partnership.

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About the Health Call partnership

Health Call is a joint partnership between County Durham and Darlington NHS Foundation Trust (CDDFT) and Inhealthcare Limited.

Following the successful roll out of a number of digital health services, in 2013 we joined forces to create the Health Call brand. The vision is to redesign care pathways across the UK, whether that is providing warfarin patients greater freedom to self-test their INR from the convenience of their own home or helping health professionals manage undernutrition at scale.

Together over the past 2 years we have built and implemented digital health services for patients with a range of health conditions. Our partnership has enabled us to overcome some of the biggest challenges facing the NHS including increasing pressures on clinical services, a growing elderly population and more people living with long term conditions.

To date Health Call services cater for a wide range of patients. Our services include INR self-testing, undernutritionchronic pain and weight management.

However, with our technology we have the ability to redesign any care pathway meaning our services do not stop there. Our integration capabilities enable patient data, collected through remote monitoring, to flow into clinical applications including SystmOne and EMIS Web.


An integrated acute and community Trust

With over 8,000 staff and serving a population of around 600,000 people, County Durham and Darlington NHS Foundation Trust (CDDFT) is one of the largest providers of integrated care in the UK. The trust is a high performing organisation and has been listed in CHKS top 40 hospitals for the last 5 consecutive years. As a forward thinking organisation, CDDFT are committed to driving new ways of improving patient care.


A leading digital
health provider

Established in 2012, Inhealthcare is the digital health arm of Intechnology PLC. Inhealthcare is a leading provider of digital health technology which connects patient data with GPs and care teams. Inhealthcare’s offering comprises of a digital care platform along with a suite of digital health services. Inhealthcare’s unique digital care platform connects patient data to N3 hosted clinical applications including the Spine, EMIS and SystmOne meaning patient data is able to flow straight into a patient record.

At Health Call we’ve built our approaches to service delivery to help meet NHS objectives

Patient experience: To ensure each patient has a positive experience of care

Clinical outcomes: To provide the highest quality of care for enhanced patient outcomes

Workforce: To create a fully trained, motivated and engaged workforce

Efficiency: To ensure efficient pathways at every stage of care delivery

Health Call leadership team

Tom Hunt MA, ACMA, Director at Synchronicity Care Limited

Tom was the commercial director for County Durham & Darlington NHS FT from 2011 to 2016, following the transfer of the County Durham and Darlington Community Health Services to the FT in 2011. Tom was the chief operating officer for the community health services provider from 2009. Tom has also been the finance director for a number of NHS organisation across County Durham and Darlington since 2002. Tom qualified as an accountant in 1982 and his career has seen him employed by a number of health service organisations and local authorities within the North east of England.

Ian Dove, Business Development, County Durham and Darlington Foundation Trust

Since joining the NHS in 2008 Ian has been heavily involved in service transformation and redesign bringing experience from a number of private sector companies like AXA and RAC. As Business Development Manager for County Durham and Darlington Foundation Trust, he is also responsible for the protection and commercialisation of the Trust's intellectual property. Born in Darlington he is passionate about ensuring the region has the financial stability to continue to provide outstanding healthcare.

Bryn Sage, CEO of Inhealthcare Limited

Bryn started his career as a software engineer before climbing the ranks to head up the Inhealthcare business. Bryn has 25 years’ experience in the technology industry and over the last decade has driven various innovation projects specifically for the NHS.

Richard Quine, Product Director, Inhealthcare Limited

As Product Director for Inhealthcare, Richard has been at the forefront of the development of Inhealthcare’s digital health technology. Previous to joining Inhealthcare, Richard held a series of product management roles within global technology corporations.